Our biggest problem is that we had no idea what wed done wrong. Its taken months, but the other day we found an article about EMD = Exact Domain Match. What had worked wonderfully well for five years for our customers to find our leather briefcase company was suddenly judged to be bad. Were not so much angry as extremely puzzled! Hopefully this something Google may review, because Ive come across lots more small traders who have been very badly affected by this decision.